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Frequently Asked Questions
Bookings
Pricing
Membership
Bookings / Payments / Refunds
Lessons / Classes
Info
Issues
All pool bookings must be made online. Please follow these simple steps to get swimming:
If you already have an account:
1. Log In (top right on desktop, from the menu icon on mobile)
2. Select Log In on the signup window
3. Enter the email and password that you registered with
4. Book Online (top right on desktop, from the menu icon on mobile)
5. Select the appropriate class of booking
6. Find an available date and time that suits you
7. Follow the instructions
If you don't have an account:
1. Click 'Log in' (top right on desktop, from the menu icon on mobile)
2. Fill in the Sign Up form (with your full address please)
3. Make sure to read the Terms and Conditions
4. You will receive an email when your account is approved
5. Follow the instructions to purchase membership
6. Follow instructions above to log in and make bookings
Bookings may be cancelled or rescheduled up to 72 hours before a booking start time. This must be done online. Bookings cancelled within 72 hours are not eligible for refund or reschedule. We are a small facility run by school staff and this policy is strict to reduce administrative burden. Thanks for understanding!
To cancel or change your booking, please follow these simple steps:
1. Log into your account
2. Select 'My Bookings' from your profile menu
3. Follow the cancellation or rescheduling instructions
Knights Templar Swimming Pool is available for private hire during the daytime, evenings and weekends, all year round!
Term time or holiday, daytime or evening, weekday or weekend, there's a slot for everybody!
We also limit membership to make sure there's availability for all!
Typical Term-Time Availability
• Weekday 8am - 5pm: over 20 availabilities, mostly in the mornings
• Evenings 6pm - 9pm: 10 availabilities
• Weekend 8am - 9pm: 10 availabilities, mostly on Sunday
Typical School Holiday Availability
• Weekday 8am - 5pm: Over 35 availabilities
• Evenings 5pm - 9pm: Over 15 availabilities
• Weekend 8am - 9pm: Over 25 availabilities
Bookings become available one month in advance and are allocated to the first member to book.
You can bring up to 25 people.
Please see the Terms & Conditions (https://www.knightstemplarswimmingpool.uk/terms)and the Operating Procedure (https://www.knightstemplarswimmingpool.uk/operating-procedure)for supervision requirements.
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