What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, reviews, recommendations, and personal profile.

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How do we obtain your information?

• When you sign up to our website we collect personal information you give us such as your name, address, email address, phone number and, if applicable, the school where your children are currently enrolled.

• When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

• When you submit feedback forms we collect your name.

• We also collect non-personal information such as feedback sentiments.

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We collect such Personal and Non-Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

• For screening and safeguarding purposes.

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How do we store your information?

Our company is hosted on a Content Management System, CMS. This provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through our CRM's data storage, databases and the general CRM applications. It stores your data on secure servers behind a firewall.  

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All direct payment gateways offered by our CRM and used by Knights Templar Swimming Pool adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about swimming or the pool, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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With whom do we share your information?

We promise never to share your contact details with anybody outside of Knights Templar Swimming Pool or Knights Templar Community School, other than in respect to fulfilling the digital aspects and payments of our services as described.

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Can I access my data or withdraw my consent?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us. If you don’t want us to process your data anymore, please contact us.

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How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Our site uses cookies for important reasons, such as:

• To provide a great experience for our visitors and customers.

• To identify our registered members (users who registered to your site).

• To monitor and analyse the performance, operation and effectiveness of our platform.

• To ensure our platform is secure and safe to use.

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Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.